In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser. Security FAQs
Is Retirement Plan Login Secure?

Yes. Retirement Plan Login is secure because it encrypts your data with Secure Socket Layer (SSL), the standard for Internet security. SSL scrambles data transmitted from your browser over the Internet, making it virtually impossible for anyone to access your confidential information. There are various levels of encryption from 40-bit to 128-bit, which is one of the highest levels of encryption.

Retirement Plan Login supports all browsers from 40 to 128 bits of encryption. However, for the most secure level, we highly recommend that your browser supports 128-bit encryption. Check below to see if your browser supports this technology.

Browsers that support 128-bit encryption

  • Internet Explorer 5.5 and higher for Windows
  • Internet Explorer 5.1.6 and higher for Macintosh
  • Firefox/Mozilla

If your browser does not support 128-bit encryption, you'll need to upgrade your browser by choosing one of the links on the bottom of the previous page that matches the browser you have. As a general rule, before upgrading or installing any new software, be sure to back up any critical files.

For Internet Explorer Users

If you have an older version, you’ll need to upgrade your browser at http://www.microsoft.com/windows/ie/downloads/default.asp

Additional Security Steps to Take

As a New York Life Retirement Plan Services participant, there are additional things you can do to maintain your security:

  • Never give out your PIN to anyone. Our Customer Service Representatives will never ask for your PIN.
  • Do not store your PIN or other sensitive data on your computer.
  • Log out of Retirement Plan Login when you are done using it. For added protection, My Accounts will log out automatically after 15 minutes of inactivity.
Back to Top


Why don't I see the https: setting or the padlock in my browser on the Home page?

You can be assured that all of your account information is transmitted on a secure connection. We developed Retirement Plan Login with our shareholders in mind, providing easy Home page access and less clicks to get to their account destination. At the same time, we didn't want to secure our Home page with https: because it would deter users from visiting our site. The secure solution without deterring users is that we have developed a Java script that will run in your browser when the Login button is clicked. The Java script transmits your Social Security Number over https: to our server. The Social Security Number is then converted into an encrypted value and checked to determine what accounts you have with New York Life Retirement Plan Services and New York Life Investments. From this point, you are routed to the next decision point in the login process.

Back to Top


Our Information Practices

Our policies and procedures protect the privacy of our online users.

Types of Information We May Collect

In the normal course of business we may collect:

  • Data about your online transactions (such as the type of products you purchase and your account status).
  • Information gathered from our site, such as through online forms, site visit data, and information collection devices ("cookies").

Safeguarding Your Online Information

We maintain physical, electronic, and procedural safeguards that meet state and federal regulations. Access to information gathered on our site is limited to personnel who need the information to perform their job responsibilities.

How We Use Your Online Information

We may share the information we collect about you as allowed by law, including for normal business administration and related business services. The information may be shared:

  • With our affiliates.
  • With non-affiliated companies, such as firms that perform services on our behalf including administering our products. We require these companies to meet strict privacy standards.
  • With non-affiliated entities when required by law, such as to respond to a subpoena, to prevent fraud, to comply with legal requirements, and to respond to a government inquiry.
Back to Top



© 2012 New York Life Investment Management LLC. All rights reserved.